We pride ourselves on presenting a flexible return, exchange and refund policy that surely make us a reliable and trusted choice for online purchasers seeking trustworthiness.

• All jackets are custom-made and manufactured upon order placement. As each jacket is custom-made to order, cancellations are only accepted within 24 hours of order placement. Once the production process begins, we are unable to cancel the order.

• Our return and refund policy are valid for a period of from the date of sending. Return Window: 30 days from the delivery date, any items received damaged or with manufacturing defects must be reported to our support team within 7 days of delivery to ensure a quick resolution.

• Return Method: By Mail. Item Condition: New, with tags. Return Shipping Fee: We provide a prepaid label (or) Customer is responsible for return shipping. Restocking Fee: No restocking fee.

• Refunds will be managed back to the original credit card or account used for the early purchase.

• Customers are responsible for the return shipping costs. We recommend using a track able shipping service to ensure the item is returned safely.

• Please consult our size chart carefully before ordering. If a return is requested due to a sizing error by the customer, a restocking fee may apply to cover the custom manufacturing costs. If any of the exchange requested, the customer will be responsible for return shipping costs and have to pay that cost.

• As part of our standard procedure during the return or exchange process, our team may demand photos with measurements or other relevant details from the customer.

• Please note that any product damaged by the customer or items that have been used by the customer are not qualified for refunds or exchanges.

• You will be refunded the cost of the item(s) and any applicable taxes.

• Delivery and handling charges are non-refundable.

• For all returns, the original shipping cost incurred by the company is non-refundable and will be deducted from the final refund amount.

• Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. If approved, a refund will be processed to your original payment method. Please allow 2-3 business days for the refund to reflect in your account. 

Non-Refundable Items

• Shipping fees are non-refundable.
• Items returned without following our return process or after the 30-day return window will not be eligible for a refund.