Customer Feedback:

At Starletleathers, we follow to a simple two-point policy: “The customer is never wrong,” and if they ever are, “Refer to point number one.” We consistently uphold this belief to guarantee the provision of exceptional customer service and satisfaction. Customer response and reviews are helpful to us as they serve the high quality standards of our products. Our loyal representatives are always accessible to address customer queries, and we ensure quick answers to all emails.

Exchange & Returns:

Here at Starletleathers, we do not offer an old-style return policy, we gratefully entertain exchanges in the event of a faulty product. In such cases, Starletleathers bears the incoming and outgoing shipment costs. Customers are only responsible for shipment costs in all other instances. Upon receiving a defective piece, customers are required to notify Starletleathers within three days and return the products within the specified timeframe.

Delivery Terms:

We trust international couriers such as DHL, FedEx, TNT, or SKYNET for all deliveries from our overseas Starletleathers production facility. Our goal is to advance delivery; however, unexpected conditions such as location, order nature, customs, and international situations may necessitate a delivery timeframe of 8-15 business days. Please note that all shipments are provided without freight insurance handling. We indorse contacting your country’s duties office for more details.

Important Guidelines:

We strongly guide studying our size chart accurately and notifying us of any changes through email. We are more than glad to put up special desires of yours, please note that custom sizes will experience an additional charge of $20 to $30. Please be conscious that small color differences may happen in the final product due to factors such as monitor brightness, genuine vs. synthetic leather, flash of a camera and photographic lighting. For deliveries to the Russian Federation, delivery is restricted to the areas of Saint Petersburg and Moscow. Starletleathers cannot be held answerable if a buyer selects the wrong size, so please make sure of your correct measurements before making a choice. Our size chart is detailed to Starletleathers and should not be mixed up with country-specific size charts.

Payment Method:

We recommend our customers use the globally familiar payment technique, PayPal. For other payment methods, please contact us earlier to placing an order and we will effort to fulfill your needs.